Refund and Returns Policy

 

At CANTA, we aim to ensure a transparent and fair experience for all learners. Please read this Refund Policy carefully before purchasing any paid certificate or digital course material.

1. Eligibility for Refund
   Registration for courses and access to the course content are free of charge. However, obtaining an official certificate or purchasing the digital course book is subject to payment. Refunds are only considered under specific circumstances:

• Duplicate or accidental payments.
• Verified technical issues preventing access to the purchased certificate or materials.
• Incorrect billing or overcharges.

Refunds are not granted for reasons such as a change of mind, personal time constraints, or failure to complete the course.

2. Refund Request Process
   To request a refund, please contact us within 7 calendar days of your payment at info@canta.ca and provide the following details:

• Full name and registered email address.
• Payment reference or order ID.
• Clear explanation of the issue.

Our support team will review the request and respond within 5 to 10 business days. Approved refunds will be processed through the original payment method.

3. Refund Timeline
   Depending on your payment provider, refund processing may take 5 to 14 business days after approval.
4. Access After Refund
   If a refund is approved, access to the paid certificate and purchased digital materials will be revoked immediately.
5. Contact Information
   For refund inquiries, please contact:
   Email: info@canta.ca
   Website: www.canta.uk

 

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use CANTA’s website and services.

1. Information We Collect
   We may collect the following data:

• Personal information such as name, email address, and country.
• Payment information for certificates and course books, processed securely through third-party payment providers.
• Technical data, including IP address, browser type, and usage statistics.

2. How We Use Your Information
   We use your information to:

• Provide access to free learning materials and paid certifications.
• Process payments and deliver digital course content.
• Communicate updates, learning opportunities, and new services.
• Improve website functionality and user experience.

3. Data Protection
   We apply appropriate security measures such as encryption and access controls to protect your personal data. However, no online system is entirely secure, and users are encouraged to maintain safe browsing practices.
4. Data Sharing
   We do not sell or rent personal data. Your information may be shared only with:

• Payment service providers to process transactions.
• Learning platforms to facilitate access to courses.
• Legal authorities if required by law.

5. Cookies
   Our website uses cookies to improve navigation and personalize content. You may disable cookies in your browser, but some features may not function properly.
6. User Rights
   You have the right to:

• Access and request correction of your personal information.
• Request deletion of your account data.
• Withdraw consent for promotional communication.

Requests can be made by contacting info@canta.ca.

7. Updates to This Policy
   CANTA reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Information
   For any privacy-related inquiries, please contact:
   Email: info@canta.ca